Returns & Refund Policy

At Skopelux, we are dedicated to providing solutions for your skincare needs. We recommend using our products for at least 14-21 days to experience their benefits. If you are unsatisfied within our 30-day money-back guarantee, please contact us at support@skopelux.com.

Cancellation Policy

Changes or cancellations must be made within 24 hours of order placement. Refunds for cancellations will be processed within 7 business days.

30-Day Money Back Guarantee

We are confident you’ll love the results of your Skopelux LED Red Light Therapy Eye Mask. However, if you are not satisfied after using the product consistently for 14-21 days, you may request a return within 30 days of receiving your order.

To process your return, we kindly ask that you provide the following:

  1. Daily Usage Proof: A brief written explanation of how you used the product (e.g., frequency, duration, routine).
  2. Before and After Images: Clear photos of the treated area taken before you started using the product and after consistent use for 14-21 days.
  3. Proof of Purchase: Your order details, including the order number and the name or email used at checkout.

Please send the above information to support@skopelux.com with your request. Upon submission, you acknowledge and agree that Skopelux reserves the right to use any written explanations, photos, or other content provided for marketing, educational, or promotional purposes. If we decide to use your content, it will be anonymized to protect your privacy.

Please note:

  • Shipping fees (if applicable) are non-refundable.
  • Returns that do not meet the above criteria may not be eligible for a refund.

If you have any questions or need assistance, our team is here to help!

Damaged Items

If your item arrives damaged, report it within 72 hours by emailing support@skopelux.com with a clear photo of the damage. We’ll assess if a replacement is needed.

Shipping and Delivery

We are not responsible for delays caused by couriers or customs. If there are delivery issues, please contact the courier for assistance. Lost, stolen, or delayed packages are not our responsibility.

Incorrect Shipping Address

Ensure the correct shipping address at checkout. If we are not notified of an incorrect address within 24 hours, resends or refunds will not be issued.

Please note that this policy may be updated at any time. By purchasing from Skopelux, you agree to these terms.